Shipping & Returns
We are committed to 100% customer satisfaction. Please read the following information carefully to assist you with a return, exchange or request for refund.
If you are not completely satisfied with your Sak Saum purchase, we will gladly accept the return or exchange of unworn, unwashed or defective items within 60 days of receipt of purchase.* Items returned for reasons other than manufacturer defect must be in unused, without any evidence of wear and tear.
Prior to any return or exchange, please notify Sak Saum of your desire to return an item. Returns received without prior notification may be returned to sender or remain uncredited until such a time as contact is established. Contact us at: firstname.lastname@example.org.
Please include a copy of your invoice in the return/exchange package.
Shipping costs are not included for returns, exchanges or refunds, other than for manufacturer defect items.
Send all returns/exchanges to:
Sak Saum, 14300 E. 13 Mile Road, Warren, MI 48088
* Due to the fragile nature of coconut materials, Sak Saum cannot accept responsibility for broken or damaged coconut buttons or materials.